Help

Complete Stroller

Watch the How To Video

Tip: It is easiest to unfold the stroller when you are standing beside the stroller, not behind the stroller.
1. Release the fold latch.
2. Spread the handlebar and front leg apart. Handlebar is locked when you hear a click.
3. Bring the seat to its upright position by pulling the top of the seat upward. Seat locks with a click.
4. Rotate the bumper bar up. Bumper bar locks with a click.

Watch the How To Video

Tip: Lock one or both front wheels for the stroller to self stand when folded.
1. Press the fold button on the seatback.
2. While pressing the fold button, pull up on the seat recline tab. You can release the fold button once the seat recline tab is up.
3. Fold the seat forward while holding up the seat recline tab.
4. Press the handlebar down.
5. Make sure the fold latch is engaged.

Watch the How To Video

Wheels can only lock if they are pointing straight forward.

Twist the wheel lock bar to lock and unlock the wheels:
-Outward to lock.
-Inward to unlock.

Watch the How To Video

Tip: Stepping on one pedal releases the other.
-Step on the brake release pedal to go.
-Step on the brake pedal to stop.

Watch the How To Video

1. Front Wheels: Guide the metal pin on the stroller base into the black tube on the wheel. Wheel locks with a click
2. Rear Wheels: Guide the metal pin on the wheel into the hole in the rear wheel hub on the stroller base. Wheel locks with a click.

Watch the How To Video

1. Front Wheels: Press the black button on the front of the wheel base. Pull wheel downward.
2. Rear Wheels: Press the black button on the underside of the rear wheel hub. Hold the button down and pull the wheel out.

Watch the How To Video

Removing the Seat:
1. Press the grey lock buttons on the seat attachment points. You can press each button separately and do not need to hold both down at the same time.
2. Lift the seat off the stroller base.

Attaching the Seat:
Line up the seat attachment points on the seat with the seat attachment points on the stroller base.

Watch the How To Video

Warning: Children under 6 months old are required to lay flat and use the Colugo Complete Infant System or a Car Seat. Do not press the fold button or the stroller will fold.

1. Pull up on the recline tab.
2. Guide the seat back to one of 3 seat positions: upright, reclined or flat.

Watch the How To Video

Warning: Children under 6 months old are required to lay flat and use the Colugo Complete Infant System or a Car Seat. Do not press the fold button or the stroller will fold.

1. Press the button on the footrest and lift to one of two footrest heights.
2. We recommend the following footrest positions:
-Flat for toddlers.
-Down for older kids.

Watch the How To Video

1. Fully recline the seat with the footrest in the flat position.
2. Access the seat containment from under the footrest.
3. Thread the bumper bar through the sleeve on the containment.
4. Click the bumper bar into place and snap the footrest containment under the seat and into the snaps on the stroller frame.
5. Snap the containment straps under the footrest.
6. Add the infant insert on top of the comfort layer, threading the harness straps through the holes. Adjust the harness to fit your child.

Watch the How To Video

Tip: Adjust the shoulder strap height first and then adjust the waist and shoulder strap length.

1. Unzip the seatback cover from the base up to the recline tab.
2. Peel back the seatback cover to reveal the seatback.
3. Push the plastic stopper on the end of the harness strap through the hole on the seatback to the front of the seat.
4. Push the plastic stopper back through the seatback at the best height for your child.
5. Tug the harness strap from the front to make sure it is secure.
6. Zip the seatback cover closed.

Watch the How To Video

Tip: The sides of the buckle base are magnetically connected and a slight twisting motion separates them most easily.

Unbuckling the Harness:
1. Squeeze the side buttons on the buckle top at the same time.
2. Lift the buckle top off the buckle base.
3. Separate the two parts of the buckle base.

Buckling the Harness:
1. Layer the three pieces of the buckle starting with the left side of the buckle base.
a. Place the right side of the buckle base on top of the left side. They will magnetically connect.
b. Place the buckle top on top of the buckle base. Buckle locks with a click

Watch the How To Video

1. Using a pen, push into the hole on the inside arm of the canopy.
2. Pull the canopy arms out of their holders.
3. Unzip the canopy from the seat - access the zipper on the rear left of the canopy.

Watch the How To Video

Tip: The rain cover bag has an umbrella pocket

1. Attach the rain cover to the seatback cover by looping all four toggles on the rain cover bag through the accessory loops on the seatback cover.
Note: Attach the rain cover bag so that the zipper is at the top.
2. Pull the rain cover out from the bag and drape it over the stroller.
3. Connect the velcro straps to the stroller base.
4. For infants in a flat seat, pull the drawstring at the base of the rain cover to make the rain cover snug.

Watch the How To Video

Press the button on one side of the bumper bar to open it. Press the buttons on and both sides to remove it.

1. Frame: Wipe with a damp cloth and let dry.
2. Basket: Wipe with a damp cloth. Basket is fully removable.
3. Wheels: Clean with a brush and a mild detergent.
4. Footrest: Unzip to shake out crumbs or wipe clean.
5. Comfort Layer: Machine washable, air dry. To remove, undo the shoulder and waist harness straps and pull the comfort layer off the stroller base.
6. Canopy: Spot clean, see Operating Instructions for how to remove Canopy.
7. All base layer fabrics are removable.

1. This product requires user inspection and maintenance regularly. Check all connecting hardware (rivets, screws, etc.) for tightness and security. Inspect all brakes, tires, seat harnesses and locks for correct operation. Seek prompt repairs or replacements as needed and never continue using the product if it is structurally not safe.
2. Only Colugo replacement parts should be used. It may be unsafe to use parts supplied by another manufacturer.
Contact Customer Service by phone at 646.257.2810 with any repair questions.

Complete Travel System & Clek Car Seat

Not only is the Clek liing is the top rated Infant car seat by Consumer Reports with high scores for safety and ease of use, but we love that they are a family-run company, like Colugo.

It works with the Complete Stroller only and requires the Complete Infant Kit with Universal car seat adapters.

Yes! You can email us at help@hicolugo.com and we can create a custom order. You can also put all three pieces of the bundle into your cart (The Complete Stroller, the Complete Infant Kit (Universal) and the Clek Car Seat), and the discount will show up automatically.

Information about how to use and install the Clek Liing is available at https://clekinc.com/support/liing/videos-and-manuals/.

Clek car seat experts are available 9am-5pm ET Monday-Friday. You can reach them at 866-656-2462 or by visiting www.cleckinc.com/support.

Compact Stroller

Watch the How To Video

Remove it from the box (wheels are already on!). Add the comfort layer. Stroll.

Watch the How To Video

Unlock. Grab the handle. Pull it upwards. 2 clicks and you're ready to roll.

Watch the How To Video

Squeeze the handle and push it forward. Let gravity take care of the rest.

Watch the How To Video

Pull the straps through the comfort layer and un-velcro it from the stroller. Reverse the steps to put on your fresh comfort layer.

More Questions? Email Us

Comfort layer: Machine wash separately cold. Air dry. Spot clean as needed. Do not use chlorine bleach or fabric softener. Do not iron (what parent has time for that anyway?)
Canopy: Spot clean as needed. Do not use chlorine bleach or fabric softener. Do not iron.

Compact Infant Kit

Watch the How To Video

Step 1: Fully unbutton the base layer from the frame. Lift the rear canopy rod to disconnect the backrest from the frame, then post the rod back.
Step 2: Recline the seatback
Step 3: Lift the rear canopy rod to disconnect the backrest from the frame, then put the rod back.
Step 4: Fully remove the canopy.
Step 5: Unhook the base layer.
Step 6: Fold the sides and rear mesh panel onto the backrest.
Step 7: First, slide the canopy side over the footrest. Then slide the infant kit footrest over the other side by folding it up. Make sure all straps are tucked under the infant kit.
Step 8: Hook the side support onto the frame.
Step 9: Snap the canopy into place.
Step 10: Ensure the closure straps are secured to the bottom with velcro.

Watch The How To Video

Step 1: Ensure the canopy is down by unsnapping the side canopy snap and the front swivel locks are released before folding.
Step 2: Lock the stroller using the brake.
Step 3: Grip the handle. Press the small button, then squeeze the large button, to begin the fold.
Step 4: Push the handle down and forward, bringing the frame together.
Step 5: Ensure the fold latch is engaged. You will hear a ‘click.’
Step 6: Fold the the infant kit footrest toward the handlebar, remove the closure straps from the underside of the infant kit and fasten.
Step 7: If carrying, use the carry strap.

Watch The How To Video

Pull the velcro straps through the comfort layer openings just above the shoulder straps. Fasten under the comfort layer.

Watch the How to Video

Zip the footmuff around the comfort layer. Secure using the velcro at the footrest. Use the magnets to adjust the length. Always have the top folded down.

Carrier

You have 3 carry positions to choose from, based on your baby’s age and your plans for the day. Once you’ve picked your position, adjust the velcro tabs as shown below.

Our back strap is adjustable to your perfect fit. Pick a number based on your height in the chart below.
1: 5’+
2: 5’3”+
3: 5’7”+
4: 5’10”+
5: 6’+
TIP: If baby’s caregivers are of different heights, you can easily switch between numbers.

1. Pull the carrier over your head (like a t-shirt!). You may need to loosen the shoulder straps.
2. Fasten the waist belt.
3. Tighten the waist belt. The bottom of the waist belt should fall right above your hip bone and the lumbar support should be in the middle of your back.
4. Tighten the shoulder straps. Pull the straps until you feel comfortable. You may need to tighten the straps again once the baby is in position.

TIP: Keep the back strap fastened. Custom fit the back strap to make it easy to put the carrier on all by yourself.

1. Unfasten the magnetic buckles on both sides by squeezing the buttons and lifting up.
2. Unsnap the side buckle on one side.
3. Place your child in the carrier facing you with their legs on either side of the front and arms through armholes.
4. Fasten the side buckle. You will hear a ‘click’ when it is locked.
5. Fasten the magnetic buckles. You will hear a ‘click’ when they are locked.
Baby should be at a kissable height with legs in a hip healthy position.

1. Fold down and fasten the head support.
2. Unfasten the magnetic buckles on both sides by squeezing the side buttons on the buckle top at the same time and lifting up. Unsnap the side buckle on one side.
3. Place your child in the carrier facing away from you with their legs on either side of the front and arms through armholes.
4. Fasten the side buckle. You will hear a ‘click’ when it is locked.
5. Fasten the magnetic buckles. You will hear a ‘click’ when they are locked.
Baby should be at a kissable height with legs in a hip healthy position.

1. Start with your baby in the inward facing position.
2. Slip your right arm upwards under the shoulder strap. You may need to loosen the shoulder straps.
3. Slip your left arm under the lower part of the side strap. You have now made a closed loop around your body.
4. Lift your child from underneath and carefully move them around to your back under your lifted right arm.
5. Slide the shoulder straps back in place. Make sure they are aligned.
6. Re-adjust all straps so you and your baby are comfortable. Move your baby back to inward facing front position before taking them out of the carrier.
TIP: The removable pouch can be attached to the lumbar support, which is now on the front of your body.

1. Unfasten the magnetic buckles by squeezing the buttons and lifting up.
2. Unfasten the side buckles on one or both sides.
3. Remove your child.

Pocket & Removable Pouch
The Front Pocket opens on the left or right to hold items like diapers, wipes or an extra onesie.
The Removable Pouch can hold items like your keys, phone, a pacifier or snack. It’s removable for easy access (and includes a strap to make it a wristlet).

Rolling Your Carrier
1. Make sure your carrier’s sunshade is extended.
2. Lay your carrier flat, face-down.
3. Tuck in waist belt and roll, tucking in shoulder straps as you go.
4. Wrap sunshade around your rolled carrier and and fasten to the snaps on the head support.

Machine wash separately cold. Air dry. Spot clean as needed. Do not use chlorine bleach or fabric softener. Do not iron (what parent has time for that anyway?)

Accessories

WATCH ALL COZY VIDEOS

Adding the Cozy to the Colugo Complete (Watch the Video)
1. Secure the bottom of the Cozy around the bottom of the stroller’s seat.
2. Attach Cozy’s Velcro Strap through the highest harness setting on the stroller’s Comfort Layer.
3. Pull the stroller’s harness and waist buckle through the openings in the Cozy.

Adding the Cozy to the Colugo Compact (Watch the Video)
1. Secure the bottom of the Cozy around the bottom of the stroller's seat.
2. Pull the stroller’s harness and waist buckle through the openings in the Cozy.
3. Attach Cozy’s Velcro Strap through the highest harness setting on the stroller’s Comfort Layer.

Packing the Colugo Cozy and Mittens (Watch the Video)
1. Unzip Cozy’s bottom zipper and pull out the pouch.
2. Pack Cozy into the pouch and zip. Bonus: your Cozy Mittens will also fit!

Folding the Colugo Compact Stroller with the Cozy (Watch the Video)
1. Ensure the front swivel locks are released before folding.
2. Lock the stroller using the brake.
3. Grip the handle. Press the small button, then squeeze the large button, to begin the fold.
4. Push the handle down and forward, bringing the frame together.
5. Ensure the fold latch is engaged. You will hear a ‘click.’
6. For the most compact fold, use the backstay. Ensure the rear elastic bands are fastened to the bottom buttons.
7. If carrying, use the carry strap.

WATCH ALL CARRIER COZY VIDEOS

Adding the Carrier Cozy - Inward Facing (Watch the Video)
1. Snap the Carrier Cozy Buckle Strap behind you.
2. Thread the Carrier Cozy Snap Strap around the inside of the Carrier Shoulder Strap and snap to secure. Do the same thing on the other side.
3. Make final adjustments to make sure everyone is cozy: Tighten the backstrap if necessary and make sure the Carrier Cozy’s inner elastic is around baby’s feet.

Extra Cozy Tip: Remove the Carrier’s removable pouch and snap the bottom of your Carrier Cozy into your Carrier’s waistband to keep little babies extra cozy.

Adding the Carrier Cozy - Outward Facing (Watch the Video)
1. Remove Carrier Cozy’s hood. (You can store the hood in the Cozy’s hand-warmer pocket for safekeeping!).
2. Snap the Carrier Cozy Buckle Strap behind you.
3. Thread the Carrier Cozy Snap Strap around the inside of the Carrier Shoulder Strap and snap to secure. Do the same thing on the other side.
4. Make final adjustments to make sure everyone is cozy: Tighten the backstrap if necessary and make sure the Carrier Cozy’s inner elastic is around baby’s feet.

Packing the Carrier Cozy (Watch the Video)
1. Unzip one side of the Carrier Cozy’s hand-warmer pocket. Reach into the pocket and grab the zipper on the other side.
2. Pull the zipper through the hand-warmer pocket completely to create a pouch.
3. Pack the Cozy Cozy into the pouch you’ve created and zip.

Carrier Cozy Pockets(Watch the Video)

WATCH ALL CARRIER MAC VIDEOS

Adding the Colugo Carrier Mac - Inward Facing (Watch the Video)
1. Snap the Carrier Mac Buckle Strap behind you.
2. Thread the Carrier Mac Snap Strap around the inside of the Carrier Shoulder Strap and snap to secure. Do the same thing on the other side.
3. Make final adjustments to make sure everyone is comfy: Tighten the backstrap if necessary and make sure the Carrier Mac is tucked around baby’s feet.

Pro Tip: Remove the Carrier’s removable pouch and snap the bottom of the Carrier Mac into the Carrier’s waistband to keep little babies extra dry.

Adding the Colugo Carrier Mac - Outward Facing (Watch the Video)
1. Remove Carrier Mac’s hood. (You can store the hood in the Carrier Mac’s pocket for safekeeping!).
2. Snap the Carrier Mac Buckle Strap behind you.
3. Thread the Carrier Mac Snap Strap around the inside of the Carrier Shoulder Strap and snap to secure. Do the same thing on the other side.
4. Make final adjustments to make sure everyone is comfy: Tighten the backstrap if necessary and make sure the Carrier Mac is tucked around baby’s feet.

Packing the Colugo Carrier Mac(Watch the Video)
1. Unzip one side of the Carrier Mac’s pocket. Reach into the pocket and grab the zipper on the other side.
2. Pull the zipper through the pocket completely to create a pouch.
3. Pack the Carrier Mac into the pouch you’ve created and zip.

WATCH ALL COZY MITTENS VIDEOS

Adding the Cozy Mittens to Your Stroller (Watch the Video)
Velcro the Cozy mittens around the top of the handlebar.

b>Packing the Colugo Cozy and Mittens (Watch the Video)
1. Unzip Cozy’s bottom zipper and pull out the pouch.
2. Pack Cozy into the pouch and zip. Bonus: your Cozy Mittens will also fit!

Shipping

We currently ship everywhere in the US, including Alaska and Hawaii and Puerto Rico. We also ship The Complete Stroller, Baby Carrier, On The On the Go Organizer to Canada.

Contiguous United States
We offer free ground shipping on all orders $150+ to the contiguous US. Shipping for orders less than $150 is flat rate $9 to the contiguous US.

Hawaii, Alaska & Puerto Rico
Shipping is $50 per stroller and $25 per carrier or accessory (if not bundled with a stroller).

Canada


  • Carrier - $15 shipping + duties

  • On the Go Organizer - $10 shipping + duties

  • Complete Stroller & Complete Travel System - $50 + duties

    Expedited Shipping
    We also offer expedited shipping for those who just can't wait to use our products. Please contact our team at help@hicolugo.com or 626.257.2810 for assistance.

All orders placed before 12pm Monday-Friday will ship within two business days. Orders placed after 12pm on weekdays and anytime on weekends/holidays will ship no later than three business days from the date of purchase. If you take advantage of our standard ground shipping, your order will arrive 2-7 business days after you receive a shipping confirmation email. If you choose expedited shipping, your order will arrive within 2-3 business days of placing your order.

Our warehouse team spends time with their families on weekends and national holidays. Orders placed on those days will be shipped the following business day.

Orders to Canada typically arrive in 7-9 business days.

If you are interested in delaying the delivery of your order, reach out to us at help@hicolugo.com with your desired ship date. Standard Colugo shipping policies apply.

Sorry, we don't. Because we ship primarily with Fedex, we are unable to deliver to a P.O. Box address.

Gift Cards

You can redeem the value of your gift card by entering its unique code at checkout!

If the balance available on the gift card is greater than or equal to the order total, then you can click Complete order.

If the balance available on the gift card is less than the order total, then you will choose a second payment method for the balance before placing the order.

If you are buying the gift card for someone else, then you can forward the gift card email to the recipient.

While there is no way for you to look up the balance of your gift card, you can always email us at help@hicolugo.com with your gift card code and we’ll be happy to lookup the balance for you.

Our gift cards are non-refundable. You can redeem our gift cards for cash when the balance is under $10. If you purchase a product using a gift card, it is covered under our 100-day trial policy. You can return the product at any point in the first 100 days for a full refund to your gift card, no questions asked.

No! Our gift cards never expire. And, we don’t charge any fees for non-use.

Refreshed Collection Products

Refreshed products may have never left the box or may be very lightly used, but either way, they are inspected and tested to work and look like new.

Compact Stroller Wheels

No these Refreshed Compact Strollers do not have our new harness and wheels, but you can buy our Compact Stroller Wheels, which are the new wheels.

All Refreshed products are final sale, meaning our 100 day return policy does not apply. If there is a product issue, please contact help@hicolugo.com. Refreshed products are covered under our warranty.

No

Other

We know that one of the most frustrating parts of buying kids' gear is that you can't try it in the real world. That's why everything we make comes with 100-day trial when purchased on HiColugo.com. Starting from the day your product arrives, you have 100 days to try it out -- on the subway, to the museum, for drinks (coffee or something stronger).

If at any point in the first 100 days you decide your Colugo product isn't for you, return it to us for a full refund including shipping—no questions asked. Just send an email to help@hicolugo.com, and we’ll send you a return shipping label. Return shipping is on us.

Colugo products purchased through other retailers (including, but not limited to, Target and Babylist) are subject to the return policies and procedures of those retailers.

Clek car seats are shipped directly from the manufacturer and are subject to Clek's return policy. They are not eligible for the 100-day guarantee. Clek car seat returns must be unused and in their original packaging with tag, manuals, and labels still attached. Please see Clek's return guidelines for more information at https://clekinc.com/our-policies/return-policy/ .

See Here For Full Warranty Information

Colugo strollers and carriers are warranted to be free from any manufacturing defects for a period of two years from the date of purchase under normal use and in compliance with the operating instructions.

Clek car seats are warranted by Clek for 1 year and are subject to the manufacturer's limited warranty. Please see https://clekinc.com/our-policies/limited-warranty/ for more detail.