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Privacy policy

Colugo

Website Privacy Notice


  • Overview

Colugo LLC (“Colugo,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Notice (“Privacy Notice”). This Privacy Notice describes the types of Information we may collect from you when you visit the website at www.Colugo.com (the “Site”), and that you may provide in electronic messages to Colugo. It also describes our practices for collecting, using, maintaining, protecting, and disclosing that Information (as defined below). 

Please read this Privacy Notice to understand our policies and practices regarding your Information and how we will handle it. If you do not agree with our policies and practices, do not use the Site. By accessing or using the Site, you agree to this Privacy Notice and indicate your consent to its terms.

Colugo may change this Privacy Notice at any time, at its discretion. Your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check the Privacy Notice periodically for updates.   

This Privacy Notice is subject to and governed by the Colugo Terms of Use (“Terms of Use”) available at the Site.

  • The Types of Information that Colugo Collects about You and how Colugo Collects Information about You

Colugo may collect two types of information from you when you visit the Site: Personal Information and Non-Personal Information (collectively “Information”).

  • “Personal Information” refers to data by which you may be personally identified, such as name, phone number, shipping address and email address.
  • “Non-Personal Information” means data that is about you but does not identify you specifically. If you do nothing during your visit to our Site but browse, read pages, or view content, we will gather and store Information about your visit that does not identify you personally.

We collect Information:

  • Directly from you when you provide it to us.
  • Through our communications with you.
  • From third parties.
  • Automatically as you navigate through the Site.
  • Through analytics.

 

Information You Provide Directly to Colugo. The Information that you provide us directly may include:

  • Information that you provide when you subscribe to our mailing and phone contact list.
  • Information that you provide by filling in forms on the Site or creating an account on the Site.
  • Information that you provide when you report a problem with our Site. We may ask you for additional Information to resolve the problem.
  • Information that you provide in connection with an inquiry.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys, contests, or other marketing campaigns.
  • Information that you provide when you complete a transaction through the Site such as a purchase.

Information Automatically Collected from You. The Information that Colugo may automatically collect and store about you when you visit the Site may include:

  • Your location.
  • The Internet Protocol Address and domain name used. The Internet Protocol address is a numerical identifier assigned either to your internet service provider or directly to your computer. We use the Internet Protocol address to direct internet traffic to you.
  • The type of browser and operating system you used.
  • The date and time you visited the Site.
  • The web pages or services you accessed at the Site.
  • The website you visited prior to coming to the Site.
  • Cookies, which are small text files that a web server (such as Colugo’s or its chosen web hosting company’s server) places on a user's computer. When accessing a cookie, the Colugo server reads a number associated with a browser. With that number, our web server can tailor its content to the needs of the specific browser, and we can optimize the Site for your use.

Google Analytics Advertising Features and Similar Services. We may have the following Google Analytics Advertising Features Implemented: Demographics and Interest reporting, Remarketing, GDN Impression Reporting and Double Click Campaign Manager. These features collect data using Google advertising cookies and anonymous identifiers.  We also use similar services from other providers.  Another service that we leverage is Gobot to send you messages regarding abandoned carts, shopping sessions and marketing. To enable this service, Gobot may automatically collect device type, operating system, geographic location, browser type, Internet Service Provider, and various data related to usage of our Site including pages visited, links clicked, non-sensitive text entered, mouse movements, referring URL, and cookie information. Colugo and third party vendors use these first-party cookies to access the success of online marketing campaigns, inform future campaigns, improve usability on the Site, and send you communications when you visit or leave the Site.

To learn how to opt-out of the Google Analytics Advertising Features we use, please see Google Analytics’ currently available opt-outs for the web at https://tools.google.com/dlpage/gaoptout. To learn how to opt-out of Gobot, please see GoBot’s currently available opt-out for the web at  https://www.getgobot.com/data-optout.

  • How Colugo Uses Information It Collects about You and the Purpose for the Collection and Use

We use Information that we collect about you or that you provide to us, including any Personal Information, for the following purposes:

  • To present our Site and the Site Content (as defined in the Terms of Use) to you.
  • To provide you with the products or services that you request from us. For example, if you inquire regarding our products, we will use the contact information you give us to communicate with you about the products we provide.
  • To provide customer support.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Site or any products or services we offer or provide through it.
  • To communicate with you regarding our products and services, including for marketing purposes.
  • To personalize your experience and our advertising to you.
  • In any other way we may describe when you provide the Information.
  • To fulfill any other purpose for which you provide it.
  • For any other purpose with your consent.
  • To improve our Site, products, and services and to develop new products, and services. 

Site statistics are compiled into traffic reports, which help Colugo understand, anticipate, and respond to user needs. If we learn, for example, of heightened interest in certain aspects of the Colugo website, we are likely to highlight that information on the Site home page. This Information helps us create a better overall experience for Site users.

Colugo will retain your Information for as long as necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and achieve other business purposes.

  • How Colugo Protects Your Information

We have implemented measures designed to protect your Information from accidental loss and from unauthorized access, use, alteration, and disclosure. The internet is not completely secure. Although we are working to protect your Information, we cannot guarantee the security of your Information either in transmission or when stored. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

  • When Colugo Shares Your Information

We may use and disclose Non-Personal Information about our users without restriction. We may disclose Personal Information that we collect or you provide as described in this Privacy Notice:

  • To our parent company, subsidiaries, and other Affiliates.
  • To contractors, service providers, and other third parties we use to support our business, as described further below, including third party payment facilitators.
  • To a buyer or other successor (potential or actual) in connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Colugo’s assets, including any related due diligence.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the Information.
  • With your consent.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Colugo or others.

Colugo does not sell any of your Personal Information.

Colugo is one of several subsidiaries and affiliates (“Affiliates”) that are part of a corporate group. Colugo may share your Information with its Affiliates, which may use your Information as described in this Privacy Notice and the privacy notices available on their websites. This may include using your Information to send you marketing communications regarding those other Affiliates, the products and services they provide, and their websites.

  • Third Parties Providing Services on Our Behalf

We use third parties to host the Site, design, and operate the Site features, and to perform administrative, analytics, and payment processing. Services these third parties provide include providing information to Colugo about the use of the Site and viewing of our content. We may disclose your Information to these companies so they can carry out these services. These companies are bound by contractual obligations to keep Information confidential.

  • Information from Children

This Site is not intended for children under 13 in the United States per the Children’s Online Privacy Protection Act or under 16 years of age elsewhere. We do not knowingly collect, use, or disclose Information from children under those ages. If we learn that we have collected the Personal Information of a child under those ages, we will take steps to delete the Information as soon as possible. If you are under those ages, do not provide any Information about yourself to Colugo, including your name, address, telephone number or email address. If you become aware that Information of a child below these ages has been provided, please contact us at contact@Colugo.com.

  • Links to other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the Site, including the information or content contained therein. Our Privacy Notice does not apply to third-party websites or services.

  • Do Not Track

Some browsers incorporate a "Do Not Track" (“DNT”) feature that, when turned on, signals to websites and online services that you do not want to be tracked. At this time, the Site does not respond to DNT signals.

  • Residents of the European Economic Area (“EEA”) and United Kingdom (“UK”)

If you are located in the EEA or UK, you may have certain rights under European and UK law with respect to your Personal Information that are described below.

Controller of Personal Information. Colugo is the Controller of your Personal Information.  Colugo’s primary place of business is Colugo LLC, 929 108th Ave NE, Suite 1410, Bellevue, WA 98004.

Processing.  Colugo may process your Personal Information on one or more of the following legal bases:

  • as necessary to enter into a contract with you or a legal entity you represent, to perform our contractual obligations, to provide services, to respond to requests from you, or to provide support;
  • where we have a legitimate interest, as described in this Privacy Notice (see “How Colugo Uses Information It Collects About You and the Purposes for Collection and Use”);
  • as necessary to comply with relevant law and legal obligations, including to respond to lawful requests and orders; or
  • with your consent.

Your Rights.  Subject to applicable law, you may have the right to:

  • ask whether we hold Personal Information about you and request copies of such Personal Information and information about how it is processed;
  • request that inaccurate Personal Information is corrected;
  • request deletion of Personal Information that is no longer necessary for the purposes underlying the processing, processed based on withdrawn consent, or processed in non-compliance with applicable legal requirements;
  • request us to restrict the processing of Personal Information where the processing is inappropriate;
  • object to the processing of Personal Information;
  • request portability of Personal Information that you have provided to us (which does not include information derived from the collected information), where the processing of such Personal Information is based on consent or a contract with you and is carried out by automated means; and 
  • lodge a complaint with the appropriate data protection authorities.

You can exercise your rights of access, rectification, erasure, restriction, objection, and data portability by contacting us at the email address in Section 13 below.

When you consent to our processing your Personal Information for a specified purpose, you may withdraw your consent at any time, and we will stop any further processing of your data for that purpose.

The categories of Personal Information that Colugo collects are identified in Section 2, “The Types of Information That Colugo Collects about You and How Colugo Collects Information About You.”  Additional information about how long Colugo will retain your Information and how it shares your Information is found in Section 3, “How Colugo Uses Information It Collects About You and the Purpose for the Collection and Use,” and Section 5, “When Colugo Shares Your Information” above.

  • Your Choices about Information

If you choose not to provide Information, you may be unable to access all or portions of the Site. If you no longer wish to receive marketing or promotional communications from us, click on the “unsubscribe link” provided in such communications or send us an email to contact@Colugo.com.

If you opt out of receiving marketing/promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations. Please report your concerns about collection or use of Personal Information through the Site to contact@Colugo.com.

  • Your California Privacy Rights

California's “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us at the physical address or email address included below.

  • How to Contact Us about this Privacy Notice

To ask questions about this Privacy Notice and our privacy practices, contact us at contact@Colugo.com or by mail at:

Colugo LLC

929 108th Ave NE, Suite 1410

Bellevue, WA 98004 

EFFECTIVE DATE: September 20, 2023

 

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